Knowledge Base

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folder Tips for Searching the Knowledge Base (1)
In this section you will find instructions and tips for searching the onOne Software Knowledge Base
 folder Activation (9)
 folder Plug-In Suite 4 (15)
Answers to common questions around Plug-In Suite 4
 folder Genuine Fractals 5 (Standard and Print Pro) (56)
Current Version 5.0.4
folder PhotoFrame 4 (Standard and Professional Edition) (9)
Find answers to common questions regarding PhotoFrame 4 and PhotoFrame 4 Professional Edition.
 folder PhotoTools 1 (Standard and Professional Edition) (13)
Current version 1.0
 folder FocalPoint (16)
Current version 1.0
 folder Mask Pro (36)
Current Version: 4.1
folder PhotoTune 2 (8)
Current Version 2.2
 folder Intellihance Pro (28)
Current Version: 4.2
 folder Essentials 2 for Photoshop Elements (17)
Make it better, Cut it out, Frame it and Enlarge it
 folder Essentials for Apple iPhoto (10)
folder Plug-In Suite 3 (26)
Answers to common questions on Plug-In Suite 3.
 folder Genuine Fractals & GF Print Pro (37)
Current Version: 4.1
 folder PhotoFrame (36)
Current Version: 3.1
 folder Frame Collections (8)
Sammon, DiVitale, Glassman, Versace, Davis and Instant Film
folder PhotoPresets with One-Click WOW! (3)
For Adobe Photoshop Lightroom
 folder QX-Tools Pro (13)
Current Version: 7.0.2
 folder Unsupported Products (6)
PhotoFrame 2.5, Mask Pro 3, and Genuine Fractals 3.5
 folder onOne Products - General (45)
Information that pertains to the entire product line.
folder onOne Software Web Site (7)
Answers to common questions regarding the onOne Software web page.
 folder Technical Support (4)
 folder Customer Service (35)
Returns, shipping, and general questions


Most viewed
 
document The installer says it cannot locate Photoshop CS 2 or CS 3 even though I can use CS 2 or CS 3 just fine.
The installer looks at the Adobe registry key to locate where Photoshop is at on the system.  We would want to take a look at what your registry...
17 Oct, 2008
document How do I install Mask Pro 4 into Photoshop CS3?
If you own Mask Pro 3, please in order to use Mask Pro in Photoshop CS3. If you own Mask Pro 4, there is a free update to Mask Pro 4.1. You can...
17 Oct, 2008
document I have an older version of the product. Can I purchase the upgrade?
Registered users are entitled to discounted pricing when upgrading from one major version of a product to another (i.e. upgrading from version 1.0 to...
30 Oct, 2007
document What is the difference between Genuine Fractals Print Pro and Genuine Fractals?
The ONLY difference is that Genuine Fractals Print Pro can support images that are in Grayscale, RGB, CMYK, and Lab color.  The standard version...
17 Oct, 2008
document How do I install PhotoFrame Pro 3 into Photoshop CS3?
If you own PhotoFrame Pro 3, there is a free update to PhotoFrame Pro 3.1. You can download this update by going to our . If you are moving...
30 Oct, 2007
Recent articles
 
document How do I deactivate my product?
If you are switching to a new computer or you've already activated your onOne product on 2 computers you can deactivate a copy to free up a...
18 Nov, 2008
document FocalPoint CS 4 compatible installers are now available
Please use the following links to download the updated CS 4 compatible version of FocalPoint.
11 Nov, 2008
document Special note regarding Flash Player 10
We have discovered an incompatibility with onOne products and the latest Flash player plug-in version 10.  This incompatibility is specifically...
11 Nov, 2008
document After updating the Suite I am missing the document size presets
The location for where Genuine Fractals and Genuine Fractals Print Pro look for Document Size Presets has changed. You can fix this by moving a...
10 Nov, 2008
document CS 4 compatibility updates to be released
We are working on CS 4 compatibility updates for FocalPoint and PhotoTools. For the latest information on CS4 compatibility, please .
05 Nov, 2008


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